Refund Policy

Last updated: August 4, 2026

Every Monolith address pillar is custom-made specifically for the customer who orders it. Please review your address numbers, selected options, installation method, and shipping information carefully before completing your purchase.

Since every Monolith is built specifically for your home, returns are a little different.

Because each pillar is custom-made to your exact specifications, we’re generally unable to accept returns or exchanges for personalized products.

However, if you need to make a change after placing your order, reach out right away. If production hasn’t started, we’ll always do our best to accommodate your request.

Returns and exchanges generally cannot be accepted for:

• Incorrect address numbers or personalization submitted with the order.
• Changes in size, options, or configuration after production has begun.
• Products that have been installed, modified, or damaged after delivery.
  

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel your order.

Orders may be changed or canceled before production begins. Once your pillar has entered production, changes and cancellations may no longer be possible because materials have already been allocated and cut for your order.

Submitting a change or cancellation request does not guarantee that the request can be completed.

Damaged Shipments

Please inspect your shipment promptly after delivery.

If your order arrives damaged, contact us ASAP at hello@monolithamerica.com and include:

• Your order number
• Photographs of the shipping box
• Photographs of all packaging
• Clear photographs of the damaged area
• A brief description of the damage

Please retain the product and all original packaging until your claim has been resolved. Do not install a damaged product before contacting us.

Once the damage is verified, we will determine the appropriate resolution, which may include replacement parts, repair, replacement of the affected product, or a refund where appropriate.

Incorrect or Defective Products

If we made your pillar incorrectly or it arrives with a verified manufacturing defect, contact us ASAP.

We will review the issue and, when appropriate, repair or replace the affected component or product at no additional cost.

Shipping Issues

We work hard to ensure every order arrives safely and on time. While shipping delays can occasionally occur due to weather, carrier issues, or other circumstances outside our control, we’ll always do our best to help if a problem arises.

If your tracking shows your package has been delivered but you can’t locate it, please contact the shipping carrier first, then reach out to us. We’ll gladly assist you throughout the claim process and help find the best resolution whenever possible.

Approved Refunds

When a refund is approved, it will be issued to the original payment method. Processing times vary by bank or credit card provider.

Original shipping charges and expedited-production charges are nonrefundable unless the refund is the result of an error made by Monolith America.

Contact

Questions regarding an order, return, damage claim, or refund may be sent to:

Monolith America
Email: hello@monolithamerica.com
Phone: 7163881054
Buffalo, New York