Shipping Policy

Last updated: August 4, 2026

Every Monolith is built to order by our team in Buffalo, New York. Because each pillar is custom-made, production time is separate from shipping time.

Shipping

Once your order leaves our shop, you’ll receive a shipping confirmation email with tracking information. Most tracking numbers become active within 24 hours.

Transit times vary depending on your location and the shipping carrier. Typically 3-5 days.

We currently ship throughout the United States vis UPS & FeDex.

Delivery

We verify all addresses before shipping, however, please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible, we’ll do everything we can to update it before your order ships.  

Depending on your configuration, your order may arrive in more than one package.

If Your Order Arrives Damaged

We take great care in packaging every Monolith, but if your order arrives damaged, please contact us ASAP

To help us resolve the issue quickly, please include:

• Photos of the shipping box
• Photos of the packaging
• Photos of the damaged product

Please keep all packaging materials until your claim has been reviewed.

Shipping Delays & Missing Packages

While we work hard to get every order out on time, occasional carrier delays or severe weather can impact delivery.

If your package appears delayed, lost, or shows as delivered but you can’t locate it, please contact the shipping carrier first, then reach out to us. We’ll gladly help however we can and work with you throughout the process to find the best resolution.

Questions?

If you have any questions about your order, shipping, or delivery, we’re always happy to help.

Monolith America
Buffalo, New York
Email: hello@monolithamerica.com